Do you offer a warranty or a guarantee?
YES! We offer a 30-Day money back guarantee! We call it our Love it or Return it Satisfaction Guarantee!
We have so much faith in our vendors that if your don't love their products, we'll buy them back. We guarantee your 100% satisfaction! Return them to us within 30 days of purchase for a full product refund. We can also warranty exchange products for you.
Simply return the item(s) to us via US mail, UPS, or Fedex.
- The bottom portion of your packing slip
- A reason for the return
Please return the item(s) to us at:
Detroit Sponge & Chamois Company
48050 West Road
Wixom, MI 48393
We will review the return ASAP once it arrives. Refunds will be returned to the same form of payment originally used (credit card, Paypal, etc.). Products can only be returned for up to 30 days after the original purchase unless otherwise approved. Used items are not refundable after 30 days. Return labels and shipping charges will not be refunded.
For the quickest processing of your return, please call or email us and we'll provide you with a Return Authorization Number. That way, your return can be processed more quickly and efficiently.
Exceptions: We only accept High Rise items and Ladders when returned within 7 days of purchase, and these items may be subject to a 20% restocking fee. For credit beyond our standard policy, returns must be pre-approved and received in new, saleable condition. Returns past 30 days may be subject to a 20% restocking fee.
If you need help with a return, please Contact Us.