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Ordering Terms

Liability Policy

Brilliant Windows and Detroit Sponge are not responsible for the use or misuse of the items we sell. Some of these items can cause serious injury or death if not used properly. It is your responsibility to get the appropriate training and to read all labels before using any of these items.

Credit Policy

Credit card orders and most PayPal orders are shipped immediately. We accept Visa, MasterCard, American Express, and Discover.

Check orders PayPal check orders are shipped when the check has cleared (usually 7 days after the receipt of the check.)

The Purchase Order option can only be used by customers who already have a line of credit established with Detroit Sponge & Chamois Company. Other customers may pay via credit card, check, money order, or COD.

Please note that due to UPS policy, there will be no COD cash-only shipments.

Purchase Order terms of payment: NET 30

Return Policy

We will accept most products when returned in new, unused, saleable condition within 30 days. Shipping charges are not refundable.

Clearance items, special order items, or other items specified as non-returnable are not returnable under this policy.

Exception: We only accept High Rise items and Ladders when returned within 7 days of purchase, and these items may be subject to a 20% restocking fee.